Return Policy – DKTSHOP
DUE TO THE COVID-19 SITUATION. DELIVERY DATE MAYBE LONGER THAN ESTIMATED. SORRY CUSTOMERS.
DUE TO THE COVID-19 SITUATION. DELIVERY DATE MAYBE LONGER THAN ESTIMATED. SORRY CUSTOMERS.

Return Policy

If you want to return a product, either for a refund or exchange, you must first contact our customer service department at support@petwis.com. One of our experts will be answering you within 24 to 48 hours to help you.

It is important that all the conditions are met:

  • If your package did not arrive on time, or it arrived broken, incomplete or in poor condition. Shipping has no cost. Write to us. We help you!

  • Please do not send us any items until you have completed a Return Request and there is a Return Authorization (RA) number. Any returns received without an 'RA Number' will not be processed.

  • Any returns must be in resale condition and in their original packaging.

  • A refund cannot be accepted if we have shipped the correct product to the customer in good condition, and as described on the product page.

  • Once we approve your return, we will send you the details of where to send your order and what happens next.

  • When we receive your return, it may take up to 5 business days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you requested an exchange to confirm the product you want.

  • Items must be returned within 30 days of the order date (see our refund policy).

  • We may ask you to provide photos if an item is damaged, defective, or the wrong size.

  • We also need a tracking number for returns. Please, when you return, send us the tracking number of the package.

Customers must cover the cost of returning any item to us:

For non-defective items and items that are 100% received, we charge a 10% restocking fee.

All returns must be in their original packaging and condition and must also be made within 15 days of the delivery date.

CONTACT US

Email: support@dktshop.com

Address: 7, Coronation Road, Dephna House, London, NW10 7PQ, United Kingdom

Hours of Operation: Mon- Sat From 8:00 am to 7:00 pm EST time.